Privacy Policy & Terms and Conditions

Your Privacy

We respect your privacy. We only use the information we collect about you to process orders and to provide a personalized shopping experience.

What information do we collect?

When you purchase as a customer, you submit your name, email address and postal address. This information allows us to fulfill your orders and to contact you if the need arises

Will you disclose this Information? 

No! Never! Your private information is too precious to share with anyone. Information gathered on this site is NEVER made available to third party vendors and NEVER sold to mailing list distributors.

Email Notifications

When you purchase goods from us, you will receive an automated receipt by email.

We only email you in person if we need to clarify details about your order or if we are responding to your questions or queries.

Email Communications and Newsletters

We send out occasional email newsletters to our customers. Our newsletters contain information about new releases, special promotions, news updates, discounts and unique offers.

You have the option to unsubscribe any any time by contacting us via the contact Al page and putting unsubscribe in the subject box.

Credit and Debit Card Information

As we use a secure third party payment processor "PayPal" to process credit card and debit card orders, we do not have any access to your credit card information at all.

When you make a purchase at this store, you are transferred to the secure servers of our payment processors. No credit card information is ever stored in our site database.

Returns

Should you wish to return your goods, please dispatch to the following address.

A replacement or full refund will be given.

Smoking Frog Productions

47 Henry Street

Neath

South Wales

SA 11 1PG